Frequently asked questions

An AI digital employee is a role-shaped AI system — configured, supervised, and managed by On3oard as a service — that handles recurring, well-defined work in a specific function. Felix, for example, is our Finance Digital Employee. You engage On3oard under a service agreement; the digital employee is never an employee of your company or an independent legal actor.

No. Digital employees are designed to take on the repeatable, volume work — invoice matching, chasing overdue accounts, screening CVs — so your people spend time on judgment calls, relationships, and decisions. Every meaningful decision and every release of money or communication requires human approval.

Felix handles accounts payable, accounts receivable, expense management, invoice processing, payment tracking, collections follow-up, and financial reporting support — via Telegram and email, with your staff approving every release. See the full breakdown on the Felix page.

Yes. Business rules, approval thresholds, escalation policies, and workflow scope are captured during onboarding and configured specifically to how your company already operates — not a one-size-fits-all template.

Your data is used only for the workflows contracted with you, handled in line with Singapore's PDPA, and never sold or used for unrelated purposes. See our Security page and Governance page for the full detail.

Most companies are live within 4 weeks of the discovery call — onboarding captures your business rules and connects your systems, followed by a structured 4-week probation before any ongoing commitment.

No. On3oard configures and manages the digital employee end to end. You provide access to the relevant documents and systems, and interact with your digital employee the same way you would a colleague — by message or email.

Head to the Hire page and submit a short enquiry — we'll review it and you can book your discovery call as soon as you submit.